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The Changing Role of the Customer with WSI’s President, Valerie Brown-Dufour

Webinars

The Changing Role of the Customer with WSI’s President, Valerie Brown-Dufour

Eric Cook by Eric Cook

Chief Digital Strategist

Contact author Full biography

Full biography

Eric considers himself a “recovering banker” of 15 years, who for the past eleven years has focused his efforts as a digital strategist, helping his clients (mostly community banks) better understand and leverage the power of the Internet as a strategic business tool. An award-winning web designer with WSI, the world’s largest digital agency network, Eric is a two-time contributing author to the best-selling book Digital Minds – 12 Things Every Business Needs to Know About Digital Marketing. Consistently rated in the top five digital marketing books on Amazon, the book is in its second edition and available in three languages.

A sought-after, nationally-recognized speaker in the financial services industry, Eric is a member of the National Speakers Association and loves sharing his knowledge to help educate and inspire others. He is the co-creator of a weekly webinar show called Free Webinar Wednesdays, founder of the Banker Education Series webinar series, and serves as a faculty member at several banking schools around the country where he teaches bankers about digital strategy, online marketing and social media. He is a WSI Certified LinkedIn Professional and holds undergraduate degrees in business administration and psychology. While working full-time as a community banker, Eric earned his MBA and completed the three-year Graduate School of Banking program in Madison, WI in 2003.

Professionally, Eric helps his clients in all areas of digital marketing, which includes mobile-responsive web development, search engine marketing and optimization, social media strategies, e-mail communication, and “big-picture” digital strategic planning. He’s the co-founder of DigitalRCP.com, a service created to help businesses understand their risk when it comes to operating in today’s digital world. When he’s not helping his clients succeed online, he can typically be found on one of his many bicycles training for his next mountain bike/triathlon race or spending time with his wife and two (very spoiled) golden retrievers.

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Summary:

The following webinar was originally posted on May 13th, 2020 as part of a series of shows focused on WSI’s 3rd edition of the best-selling book, Digital Minds. For each of these webinars, I spent time with fellow authors and discussed their chapter - and the strategies it contains to help get the most out of your digital marketing strategy. Enjoy! ~Eric :-)

It’s no secret that today’s customers are much different than they used to be… especially now thanks to the culture-changing impact of COVID-19, social distancing, and shelter-at-home orders.

Now, more than ever, customers are having to rely on the online world as a proxy for the “real thing,” and even when we do get to go out, having to wear a mask and remembering to keep at least 6-feet from another person is a real challenge.

While the arrival of a global pandemic was not even a thought in anyone’s mind at the time the third edition of Digital Minds was released, it was apparent at the end of 2019 that consumers' buying habits had started to change. The ever-evolving role of digital strategy and online marketing must continue to adapt to help businesses connect and engage with their audience.

The status-quo is not an acceptable means of building your brand online, and this session will help put you in the mindset of why embracing a digital focus is critical to your long-term success, regardless of what industry you are in.

ValerieBrownDufour

 

Meet the Author

Valerie first joined WSI in 1999. As President of WSI, Valerie is responsible for providing support and education to the WSI global network. She is also charged with managing the innovation of the WSI business model as a whole.

Valerie works to ensure WSI Consultants are provided with the tools, systems, and support they need to remain top amongst their competitors.
 

 

 

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